MEEKLAND SELF STORAGE
We modernized this self-storage facility with a seamless digital platform to drive rentals, streamline operations, and offer instant online move-in.
About
Meekland Storage
Meekland Storage is a U-Haul Self-Storage Affiliate in Hayward, CA, providing essential self-storage units, moving trucks, trailers, and supplies. The primary goal of the digital transformation was to implement a robust, 24/7 self-service platform to allow customers to rent units and gain access immediately without needing staff intervention.
What We Delivered
Instant Online Move-In System
Integrated a proprietary "Rent Now" functionality, enabling customers to complete all paperwork, pay, and receive their unit number/access code immediately—allowing them to skip the counter.
Comprehensive Service Integration
Seamlessly integrated the booking and ordering of auxiliary services, including Moving Trucks, Trailers, and Moving Supplies, maximizing the average transaction value per customer.
Optimized Unit Selection & Pricing
Designed a clear, user-friendly unit selection interface that details size, price, and features (Drive Up, Interior, Vehicle Storage), with integrated Reserve and Rent Now CTAs.
Result
Project Impact
The deployment of the full online move-in system dramatically improved operational efficiency and customer satisfaction, allowing the facility to maximize rentals during peak seasons with minimal staff overhead.
Online Rental Conversion
95%
Customer Move-In Efficiency
88%
Mobile Booking Rate
82%
Reservation-to-Rental Rate
75%
